Course description

In this course you will learn:

  • Customer Service Definition
  • Quality Service v Customer Service
  • Benefits of Quality Service
  • Service Worker Attitudes
  • Dynamics of Customer Service Experience
  • Telephone Etiquette

What will i learn?

  • Gain a firm foundation on customer service and how it impacts your business.
  • Understand the key attitudes expected of anyone who interfaces with customers
  • Link telephone etiquette with customer service standards
  • Understand how poor service experience can destroy your business

Requirements

  • Printer to print bonus material

Liz Taylor

Elizabeth Taylor is an Archbishop Tutu Fellow, Fellow of the Institute of Management Consultants, Certified Mental Health First Aider, Certified Management Consultant, Service Quality Institute Certified Customer Service trainer, leadership mentor and Certified Executive/Life Coach is an experienced facilitator. As well as a Certified Lean Six Sigma Green Belt. Liz is an alumnus of the Wharton Business School (Warton School of the University of Pennsylvania), Said Business School (University of Oxford) and has an MSc in Knowledge Management from the Aberdeen Business School, as well as various other academic accreditations. Her passions are knowledge, excellence, personal development, and leadership. With over 15 years professional & leadership experience in financial services, management and consulting specializing in personal development, service strategy formulation and execution, operations management etc. she has garnered tons of experience and expertise. She is a hands on trainer, delivering learning interventions on topics not limited to Leadership Succession Planning, Customer Strategy, Leadership & Management Development, Personal Development and more. Liz covers a lot of ground as a Life/Executive Coach and is an expert in Life Goals’ Alignment, Career Advancement, Mental Health First Aid, Stress Management, Lifestyle Strategy & Personal Management. Liz is on demand as a speaker and facilitator and has worked with organizations both within and outside Nigeria; including Nigerian Sovereign Investment Authority (NSIA), Cosgrove Investment Limited, First Generation Mortgage Bank, Abuja Leasing Company, International Republican Institute, Nigeria; NIDOE Business Summit, Athens; Lighthouse Ministries International; General & Health Logistics Int’l Ltd; Service Quality Institute World Conference, Istanbul; and more. A personal development expert, Liz is the creator of several well received personal development tools including ‘The Best of My Life’ daily goals tracking system; ‘My Goals, My Life, goal setting workbook. The Mindfulness Journal. She is also the creator and anchor of ‘Ikigai: Journey of Self Discovery Course’, ‘10 Action Steps to get out of an Emotional Funk’, ‘Stress Management Course’ amongst others. She is the author of ‘45 Reasons Not to Be Ordinary’ (2014), ‘Contemplations: Echoes of the Deep—Vol 1’ (2015); ‘The Spark of Service: Ten Actionable Strategies for Customer Service’ (2017), ‘My Healing Playbook’ (2019), Thriving: Lessons Learned During the Worst Pandemic of our Lifetime (a collection of essays) (2020), Knowing When to Quit Pivot (a collection of essays) (2021). She has been featured on several news platforms including Naija Info, Christian Broadcast Networks’ Heart to Heart, WeFm, The Sun Newspapers, PTV etc. You can catch up with Liz online @LizSpire.

₦49,000.00

Lectures

0

Skill level

Beginner

Expiry period

Lifetime

Certificate

Yes

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